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Privacy Policy

PRIVACY POLICY

This Privacy Policy explains how Zhanna Kens Custom Dresses and Dancewear and parent company Royal Brand, LLC collect and use information provided to us from your use of www.zhannakens.com and any other website, microsite, mobile device application, social media or other Internet property and related services owned or operated by Zhanna Kens Custom Dresses and Dancewear or its affiliates. By visiting and using our site, you accept the practices described in this Privacy Policy. NOTE FOR INTERNATIONAL USERS: If you use our Sites from outside of the United States and place an order, you agree to and will be subject to this Terms & Conditions and Privacy Policy.

WHAT TYPES OF INFORMATON DO WE COLLECT?
INFORMATION YOU GIVE US. When you use our Sites, we may collect different types of information from you. This may include: a) information you provide directly to us; b) information related to orders you place; c) surveys, contests and promotion entries; d) your communications with us. The information collected may include your name, e-mail address, billing address, shipping address, phone number, credit card information, birthday, gender, and location. We also collect any information you post to our Site.

NOTE FOR INTERNATIONAL USERS: Information we maintain may be stored both within and outside of the United States. If you live outside of the United States, you understand and agree that we may transfer your information to the United States. The Sites are subject to U.S. laws, which may not afford the same level of protection as those in your country.

INFORMATION COLLECTED AUTOMATICALLY. Cookies and other tracking tools may collect information from you passively when you visit our Sites. This may include your Internet Protocol (IP) address, Internet service provider, operating system, type of web browser, mobile or other device identification number, pages you view, and the duration of time spent on these Sites.

THIRD PARTIES. We do not engage in the exchange of information with third parties, except for our designated website consulting company, Conversion Based Consulting, LLC. Their sole purpose is to help continue to enhance the user experience on the Site. This includes Zhanna Kens’ social media platforms. Conversion Based Consulting, LLC does not have access to financial transactions or direct communication between Zhanna Kens and her clients.

HOW DO WE USE YOUR INFORMATION?
TO PROVIDE COMPLETE SERVICES. For example, we use your information to respond to your requests, to process and deliver purchases, to process returns, and to offer you products, services and features through the Site. We may use your information to respond to your customer feedback.
COMMUNICATION. We use information for marketing purposes. For example, we may send you notices and correspond with you about products and special offers. We might tell you about new features or updates on the sites. You will only receive a newsletter or promotional email from Zhanna Kens Custom Dresses and Dancewear if you agree during your activities on or through the Site or through our newsletter sign up form. Instructions on how to unsubscribe are included in each electronic newsletter or email. To manage this, you may also follow the instructions in the Right to Opt Out section below, or by submitting a request through the Contact feature on the Site.

INTERNAL USES. We use information to improve our products and services. We may use your information to make our website and products better. We might use your information to customize your experience with us.

SAFETY. We may use your information for fraud protection.

OTHER USES. We may share information for other reasons we may describe to you.

HOW WE SHARE YOUR INFORMATION. 
We will not share your personal and financial information or direct communication with third parties. Conversion Based Consulting, LLC works with us to enhance the overall value and user experience of the Site. But their work is performed using website analytics and not individual activity on the Site.

ROYAL BRAND, LLC. Zhanna Kens Custom Dresses and Dancewear operates under the Royal Brand Inc., LLC business license. We are part of the Royal Brand, limited-liability corporate family. Royal Brand, LLC is owned by Zhanna Kens. Order forms and financial transactions may display Royal Brand, LLC as the transacting company.

CLIENT PRIVILEGES. Zhanna Kens strives to create dress wear unique to each client, specific to his or her personality and performance. Each dress is hand-made and one-of-a-kind. Zhanna Kens recognizes the importance of not sharing characteristics of her clients’ dress wear that would compromise competition-related advantages. During the design and ordering process, reference to exacting specifications or request from other clients will not be used within the design process. This promise of exclusivity is equally maintained and honored within all website communication.
SERVICES AND PROMOTIONS. We may share information with our dedicated consulting and website management company, Conversion Based Consulting, LLC, who may perform services on our behalf and help operate our Site.

AGGREGATE STATISTICS. We may disclose information collected from multiple individuals in the form of aggregate data that does not describe or identify any individual user. This may include things like age and gender. It may also include product purchase information, search terms and pages visited. We may share such information with Conversion Based Consulting, LLC.

LINKS TO OTHER WEBSITES. If you click on a link to a third party site, you will be taken to websites we do not control. This policy does not apply to the privacy practices of that website, and we are not responsible for these third party sites. Our Site may also serve third party content that contains its own cookies or tracking technologies.

TO OTHERS. We may disclose information, if we believe it is required by law. We may also share information to enforce the terms of this Privacy Policy or our Terms of Use. We may also share information to protect the rights, property, or safety of Zhanna Kens Custom Dresses and Dancewear, our users, or others. We may share information to respond to a court order or subpoena or if a government agency or investigatory body requests.

YOU HAVE THE RIGHT TO OPT OUT. 
You have the right to “opt-in” or “opt-out” of:
RECEIVING CERTAIN TYPES OF CORRESPONDENCE. You can opt out of receiving our marketing emails. To stop receiving our promotional emails, follow the instructions in any promotional message you get from us. Even if you opt out of getting marketing messages, we will still send you transactional messages. These include responses to your questions, status of an order or receipts of a financial transaction.

TRACKING ACTIVITIES. You can control cookies and tracking tools. To learn how to manage how we – and our vendors – use cookies and other tracking tools, please click here.

WHAT ARE YOUR ACCESS RIGHTS?
 You can email or call customer service at the email address or phone number below. If you ask, we will send you a copy of any information we have on file in your user account. Before we are able to provide or change any information, we may ask that you verify your identify. We may also ask for more details to help us respond to your request.

HOW DO WE SECURE YOUR INFORMATION?
The Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. We encourage you to use caution when using the Internet. Accessing the Internet from unsecured Wi-Fi connections can enhance these risks. We keep personal information as long as it is necessary for the practices described in this Policy. We also keep information as otherwise required by law. We may contact you if your information is compromised. If we have your e-mail address, we may notify you by e-mail.

ARE CHILDREN ALLOWED TO USE ZHANNAKENS.COM ?
Our Site is meant for adults. We do not knowingly collect personally identifiable information from children under 13 without permission from a parent or guardian. If you are a parent or legal guardian and think your child under 13 has given us information, you can email us. You can also write to us at the address listed at the end of this policy. Please mark your inquiries “COPPA Information Request.” Parents, you can learn more about how to protect children's privacy on-line here.
CALIFORNIA PRIVACY RIGHTS. 
If you reside in California, you have the right to ask us one time each year if we have shared personal information with third parties for their direct marketing purposes. To make a request, please send us an email, or write to us at the address listed below. Indicate in your letter that you are a California resident making a “Shine the Light” inquiry.

POLICY UPDATES.

From time to time we may change our privacy policies. We will notify you of any material changes to our Policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

CONTACT US.

You can contact us with questions about this Policy. You may call us at (727) 397-4319. You can also send a request through the “Contact Us” feature on our Sites. You can also email us at privacy@zhannakens.com.

EFFECTIVE DATE: June 20, 2015.

© 2015 Royal Brand Inc. All rights reserved.